Privacy Policy

Introduction

Cognitive Networks AI (“Cognitive Networks”, “we”, “us”, or “our”) operates the website at cognitivenetworks.ai. This Privacy Policy explains how we collect, use, and protect information when you visit our website or interact with our services.

By using our website, you agree to the collection and use of information described in this policy. If you do not agree, please do not use the website.

Information We Collect

We collect the following categories of information:

• Contact form submissions — when you fill in the Contact Us form, we collect your name, email address, phone number, organisation name, and the message you submit.
• Course enquiry and enrolment information — when you express interest in a training programme or submit an enrolment request, we collect the details you provide in those forms.
• Account information — if you create an account on our platform, we collect your name, email address, and the credentials you choose.
• Usage data — we collect anonymised data about how visitors interact with the website, including pages visited, time spent, and referral source, via Google Analytics 4.
• AI interaction data — if you use our AI assistant (Cognitive AI), the messages you send within that session are processed to generate responses. We do not store AI conversation histories long-term.

How We Use Information

We use the information we collect to:

• Respond to your enquiries and consultation requests.
• Process course enrolment requests and provide training services.
• Manage your account and provide access to platform features.
• Improve the website and understand how visitors use it.
• Send relevant communications about our training programmes when you have expressed interest.
• Operate and improve our AI assistant features.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies and Analytics

Our website uses Google Analytics 4 (GA4) to collect anonymised usage statistics. GA4 uses cookies to track sessions and page views. The data collected is aggregated and does not personally identify individual visitors.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. Most browsers also allow you to manage or disable cookies through their settings.

Course and Enrolment Information

When you submit an enrolment request or register interest in a training programme, the information you provide is used by our team to process your request, contact you to confirm details, and deliver the relevant training. We retain enrolment records for operational and record-keeping purposes.

Contact and Communication

When you contact us via our Contact form or by email at reachus@cognitivenetworks.ai, we use the information you provide solely to respond to your enquiry. We do not add contact form submissions to mailing lists without your explicit consent.

AI Services and Third-Party AI Providers

Our website includes an AI assistant feature (Cognitive AI) that uses large language models to respond to your queries about our training programmes. These responses are generated via OpenRouter, a third-party AI API provider.

Messages you send to the AI assistant are transmitted to OpenRouter for processing. Please do not share sensitive personal or confidential information through the AI chat. OpenRouter's own privacy policy governs how they handle data on their platform.

Data Storage and Security

Our website is hosted on Vercel. Certain media and uploaded assets may be stored using Vercel Blob storage. We take reasonable technical measures to protect the information we hold.

While we implement standard security practices, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Data Retention

We retain personal information for as long as is necessary to fulfil the purposes described in this policy, or as required for legitimate business and record-keeping purposes. Contact enquiries and enrolment records are retained for the duration of our business relationship and for a reasonable period thereafter. You may request deletion of your information by contacting us at the email address below.

Third-Party Services

We use the following third-party services in operating this website:

• Google Analytics 4 — website usage analytics.
• OpenRouter — AI language model API for the Cognitive AI assistant.
• Vercel — website hosting and infrastructure.
• Vercel Blob — media and asset storage.

Each of these services operates under its own privacy policy. We encourage you to review them independently.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Object to or restrict certain uses of your information.

To exercise any of these rights, please contact us at reachus@cognitivenetworks.ai.

Children's Privacy

Our website and services are directed at corporate and professional audiences. We do not knowingly collect personal information from individuals under the age of 16. If you believe a minor has submitted information through our website, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically. Continued use of the website after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: